The company
A registered company you can hold to account
Security advice is only worth something if you know who gives it. BrandsDefender is operated by Manatee Media LTD, a registered company. Every contract, invoice and delisting request is issued under that name.
Our support team answers questions from 09:00 to 18:00 CET, Monday to Friday. The registered details on this page are the ones you will find on every invoice we send.
- Legal name
- Manatee Media LTD
- Registered address
- 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914
- Company number
- 202133354G
Scope
What we do, and what we do not do
We do
- Check your domains every day against major security vendors and email spam blacklists.
- Alert you by email the moment a flag or listing appears, with the vendor name and details.
- Review every flag and prepare the evidence each vendor or list operator asks for.
- Submit removal requests through official vendor channels and follow up until they respond.
- Confirm the removal and keep watching for re-flags.
We do not
- We are not affiliated with or endorsed by Google, VirusTotal, Spamhaus or any other vendor.
- We cannot force a vendor to delist. The final decision is always theirs.
- We do not request removal for domains that really host malware, phishing or spam. We tell you what to fix first.
- We do not ask for your hosting, server or registrar passwords.
- We do not sell client data or use it for advertising.
- Our guides are general information, not legal advice or a security audit.
No cure, no pay
You only pay for removals that happen
If the vendor removes the flag, the case is done. If it refuses despite our work, you do not pay for that case. If the same vendor flags you again within 30 days and nothing changed on your side, we resubmit at no extra charge.
- 01
A flag is found
Our daily check or your own report shows a vendor or spam list flagging your domain.
- 02
You open a case
On a subscription a case uses one credit; a One-Time Case is paid when you open it.
- 03
We request removal
We prepare evidence, submit through the official channel and follow up.
- 04
Removed, or you do not pay
If the vendor refuses, the credit is returned or the One-Time Case payment is refunded in full.
The full rules are in our Terms of Service.
Client data
How we handle your data
- We only check public domain reputation. We never scan private website content, mailboxes or servers.
- Case evidence is shared only with the vendor or list operator handling that case.
- Card payments are handled by Stripe. We never see or store your full card number.
- Each client can only see their own domains, cases and invoices in the portal.
- We do not sell personal data or use it for advertising.
- You can ask for a copy of your data or its deletion at any time.
Questions about who we are?
We reply within one business day.