Editorial Policy

Our guides, articles and blog posts explain how security vendors and email spam blacklists flag domains and how to get a flag removed. They are written to help you fix the problem yourself, whether or not you use our service.

• Each guide starts from the vendor's or list operator's own published removal process, support pages and submission forms.
• We add what we have learned from handling delisting cases ourselves, such as which evidence a vendor asks for and common reasons a request is refused.
• We describe steps in plain language and link to the official page wherever a vendor provides one, so you can check the source.

• Before publishing, we check every step, link and form name against the vendor's current pages.
• When a guide names an author or an expert reviewer, their name links to a profile page with their role and background.
• Each guide shows the date it was last reviewed. We review guides again when a vendor changes its process or when a reader or client tells us something has changed.

Figures about our own work, such as cases resolved or typical removal times, are calculated from our real case records and update automatically. When too few cases sit behind a figure, we hide it rather than show a number that could mislead.

Where we cannot back a statement with our own data, we present it as general guidance without statistics. We do not publish estimates as if they were measured results.

BrandsDefender is not affiliated with, endorsed by or acting on behalf of any security vendor or blacklist operator. Whether to remove a flag is always the vendor's decision, and our guides never promise a particular outcome. Where a guide mentions our paid service, it is because the guide is on our website, not because a vendor asked us to.

If you spot a mistake or an outdated step, email contact@brandsdefender.com or use our contact page. We check every report, correct the page when it is wrong and update its review date.