Terms of Service

These terms form a contract between you and Manatee Media LTD, registered at 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914 (202133354G), which operates BrandsDefender (“we”, “us”). By creating an account, buying a plan or opening a case, you accept these terms and our Privacy Policy. If you accept on behalf of a company, you confirm you are authorised to bind it.

BrandsDefender monitors domains against security vendor databases and email spam blacklists, alerts you when a domain is flagged or listed, and, when you open a case, prepares evidence and requests removal through each vendor's or list operator's official channels.

We are independent. We are not affiliated with, endorsed by or acting on behalf of Google, VirusTotal, Spamhaus or any other vendor or list operator. Whether to remove a flag is always their decision.

• You must be at least 18 and give accurate account and billing information.
• You are responsible for keeping your login secure and for activity under your account.
• Tell us promptly at contact@brandsdefender.com if you suspect unauthorised access.

You may only add domains you own or are authorised to manage, and you confirm this each time you open a case.

We only request removal of flags we believe are false positives. If our review shows a domain is actually distributing malware, phishing or spam, we will tell you what needs to be fixed and will not submit a removal request until it is resolved. We may refuse or close a case where the listing is justified.

• Prices are shown on our pricing section in euros, excluding any applicable taxes such as VAT, which are added at checkout where required.
• Payments are processed by Stripe. By paying you also agree to Stripe's terms for the payment.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel or downgrade at any time. Your plan stays active until the end of the current billing period, and cases already in progress are completed.
• Unused case credits you buy separately expire 12 months after purchase. Case credits included in a plan expire at the end of the billing period they belong to.

A case is successful when the vendor or list operator removes the flag or listing for the domain in the case, as shown by their own lookup tool or confirmation.

• Subscription plans: a case credit is only used when a case is successful.
• One-Time Case: you pay when you open the case. If the vendor refuses to remove the flag, the payment for that case is refunded in full.
• Re-flags: if the same vendor flags the domain again within 30 days of a confirmed removal and nothing changed on your side, we handle the resubmission at no extra charge.

The guarantee does not apply when a case is closed because the listing was justified, because you did not provide information we asked for within 14 days, or because you withdrew the case.

• We cannot guarantee that a vendor or list operator will remove a flag, or how quickly. Any timings we give are estimates based on past cases.
• We cannot prevent a domain from being flagged again in the future.
• Our guides and articles are general information, not legal advice or a security audit of your systems.

You must not use BrandsDefender to get malicious or abusive domains delisted, to submit false evidence, to probe or overload our systems or third-party services, or to resell the service without a reseller agreement. We may suspend accounts that break these rules.

The BrandsDefender website, software, reports and content belong to us or our licensors. You may use reports about your own domains for your business. Data and evidence you give us remain yours, and you give us the right to use them to provide the service.

To the extent the law allows, we are not liable for indirect or consequential losses such as lost revenue, lost profits or lost data, or for decisions made by vendors and list operators. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, including for fraud, or your mandatory rights as a consumer.

You can close your account at any time from the client portal or by emailing us. We may suspend or end the service if you materially break these terms, with notice where reasonable. Sections on payments already due, liability and governing law continue to apply after the contract ends.

If you buy as a consumer, you keep all rights that the law of your country of residence gives you. Where a statutory right of withdrawal applies, you ask us to start the service immediately when you open a case, and you accept that the right of withdrawal ends once the service has been fully performed.

These terms are governed by the laws of Singapore, and disputes are handled by the courts of Singapore, without affecting the mandatory consumer protection rules of your country of residence.

We may update these terms. We will post the new version here and, for material changes, email account holders at least 30 days before they take effect. Continuing to use the service after that date means you accept the new terms.

Questions about these terms: email contact@brandsdefender.com or use our contact page.