Stop False Security
Flags From Costing
You Customers

A false positive is when a security vendor — such as Google Safe Browsing, VirusTotal, Fortinet FortiGuard, Sophos, or Kaspersky — incorrectly classifies your legitimate domain as malicious, phishing, or spam. This triggers browser warnings in Chrome, Firefox, and Safari, firewall blocks in corporate networks, and email spam filtering. It happens to entirely legitimate businesses all the time, often without any prior warning.

We handle delisting from 87 security vendor databases including Google Safe Browsing, VirusTotal, Fortinet FortiGuard, Sophos, Kaspersky, ESET, Bitdefender, Webroot BrightCloud, McAfee WebAdvisor, Symantec/Broadcom, Cisco Talos, PhishTank, URLhaus, Netcraft, Sucuri SiteCheck, MalwarePatrol, OpenPhish, and many more used by browsers, enterprise firewalls, antivirus products, and ISPs worldwide.

It varies by vendor. Google Safe Browsing typically responds within 24 hours of a correct review request. Fortinet FortiGuard and Sophos usually resolve within 48–72 hours. Some vendors such as Kaspersky and ESET can take up to 5–7 days for complex cases. Our average resolution time across all 87 vendors is 48 hours. We follow up persistently — you do not need to track anything.

For subscription plans, case credits are only consumed on confirmed successful delistings. For the One-Time Case option, you only pay when we achieve the blacklist removal. If a security vendor refuses to delist despite our best efforts, you don't pay for that case. We have no incentive to submit hopeless requests.

The most common causes of false positive blacklist flags are: a hacked plugin or injected script on your website, your domain sharing a hosting IP with flagged content, a phishing report that incorrectly cited your domain, your IP block having historical threat associations from a previous tenant, or automated classification algorithms misidentifying legitimate content as phishing.

Yes, but it's difficult and slow without experience. Google Safe Browsing requires using Search Console and passing specific verification steps. VirusTotal aggregates from many engines, so you need to contact each vendor individually. Fortinet, Sophos, and Kaspersky all have different submission processes, evidence requirements, and escalation paths. BrandsDefender knows the correct channel and evidence format for every vendor.

Yes. The Business plan covers up to 15 domains and the Enterprise plan covers up to 200. Extra domains on any plan are priced the same as extra cases on that plan. Need something in between? Contact us — we can build a custom arrangement for your specific portfolio.

If the same security vendor re-flags your domain within 30 days of confirmed removal and nothing changed on your side, we handle the re-submission at no extra charge. Re-flagging can happen when a vendor's automated crawlers re-visit your domain, and we treat these as continuations of the original case.

None whatsoever. You provide your domain name during onboarding and we handle everything else — monitoring, detection, false positive dispute submission, vendor follow-up, and removal confirmation. You receive plain-language email alerts throughout the process.