Dr.Web flagged your domain. Our team gets you removed.
About the vendor
Dr.Web is one of Russia's oldest and most widely deployed cybersecurity companies, with antivirus and internet security products used across Russia, Eastern Europe, and globally. Their URL reputation service is embedded in Dr.Web consumer and enterprise products, and their scan engine contributes to VirusTotal, making Dr.Web detections globally visible. For businesses with Russian-speaking users or Eastern European customers, a Dr.Web flag significantly impacts site accessibility.
Dr.Web's VirusTotal contribution means their detection immediately raises your flag count on VirusTotal globally. Additionally, Dr.Web products are pre-installed on many devices sold in Russia and the CIS region, blocking your site for users who have never actively chosen a security product.
Common causes
From our own case data
Not enough data yet for median days to removal, removal success rate, most common reason and last delisting date.
We have not handled a Dr.Web removal case yet. We only show a removal figure once we have at least 5 cases.
Removal at a glance
Last updated
Complete removal guide
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
Use the Dr.Web URL filter request at https://support.drweb.com/new/urlfilter/?lng=en. Choose "False alarm"; requires a name and email, no account. Enter the exact URL(s), pick the correct category if asked and say why the verdict is wrong. Save the confirmation or ticket number.
Use both channels. Email vms@drweb.com. Subject: "False positive: example[.]com" plus your reference. Plain text, no links or attachments, domains defanged. Give the URL(s), VirusTotal label, what the site does, why the verdict is wrong and what you fixed.
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
The evidence checklist, follow-up routine and checks after removal are the same for every vendor. We keep them in one place so this page can focus on what is specific to Dr.Web.
Read the VirusTotal false positive guideFAQ
We check that your site is clean, send Dr.Web the evidence it needs through its official channel and follow up until the flag is gone. You only pay once the removal is confirmed, and the full process for 90+ vendors is explained on our website blacklist removal page.
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