LevelBlue flagged your domain in their threat intelligence. We handle removal.
About the vendor
LevelBlue is the rebranded managed security services and threat intelligence brand of AT&T Cybersecurity. Their platform provides managed detection and response (MDR), threat intelligence feeds, and security operations services to enterprise clients globally. LevelBlue threat intelligence is consumed by enterprise SOC teams and MSSPs as a high-quality, enterprise-grade signal for domain and IP reputation.
LevelBlue serves major enterprises with managed security operations. A flag in their threat intelligence doesn't just block traffic. It becomes part of active security investigations and SOC alerts at your corporate clients and partners, potentially triggering supplier risk reviews and contract holds.
Common causes
From our own case data
Not enough data yet for median days to removal, removal success rate, most common reason and last delisting date.
Based on 3 removal cases we handled. We only show a removal figure once we have at least 5 cases.
Removal at a glance
Last updated
Complete removal guide
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
Use the Trustwave/LevelBlue VirusTotal detection review at https://support.trustwave.com/virustotal-detection-review/. No login required. Enter the exact URL(s), pick the correct category if asked and say why the verdict is wrong. Save the confirmation or ticket number.
Use both channels. Email LevelBlueVirusTotalEscalations@levelblue.com. Subject: "False positive: example[.]com" plus your reference. Plain text, no links or attachments, domains defanged. Give the URL(s), VirusTotal label, what the site does, why the verdict is wrong and what you fixed. LevelBlue (formerly Trustwave) does not confirm by email, so check VirusTotal after two business days.
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
The evidence checklist, follow-up routine and checks after removal are the same for every vendor. We keep them in one place so this page can focus on what is specific to LevelBlue.
Read the VirusTotal false positive guideFAQ
We check that your site is clean, send LevelBlue the evidence it needs through its official channel and follow up until the flag is gone. You only pay once the removal is confirmed, and the full process for 90+ vendors is explained on our website blacklist removal page.
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