Lumu is detecting compromise through your domain. We handle the removal.
About the vendor
Lumu Technologies provides a Continuous Compromise Assessment platform that monitors network DNS and traffic to detect connections to known malicious infrastructure. Their platform is used by enterprises to measure and quantify their own compromise in real time. When your domain appears in Lumu's threat indicators, it generates active compromise alerts inside every enterprise running the Lumu platform, signalling to security teams that their network has contacted a malicious domain.
Lumu's model alerts on every network contact with a flagged domain. A listing means that whenever any employee at a Lumu-protected enterprise visits your site, even accidentally, it generates a compromise alert in their security operations centre, associating your domain with active threat activity.
Common causes
From our own case data
Not enough data yet for median days to removal, removal success rate, most common reason and last delisting date.
Based on 1 removal case we handled. We only show a removal figure once we have at least 5 cases.
Removal at a glance
Last updated
Complete removal guide
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
Email vt@lumu.io. Subject: "False positive: example[.]com" plus your reference. Plain text, no links or attachments, domains defanged. Give the URL(s), VirusTotal label, what the site does, why the verdict is wrong and what you fixed.
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
The evidence checklist, follow-up routine and checks after removal are the same for every vendor. We keep them in one place so this page can focus on what is specific to Lumu.
Read the VirusTotal false positive guideFAQ
We check that your site is clean, send Lumu the evidence it needs through its official channel and follow up until the flag is gone. You only pay once the removal is confirmed, and the full process for 90+ vendors is explained on our website blacklist removal page.
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