Prebytes flagged your domain. We manage the removal.
About the vendor
Prebytes is a cybersecurity company providing URL reputation and threat intelligence services, with a focus on identifying phishing, malware distribution, and other web-based threats. Their threat data is consumed by web filtering products and security tools. Prebytes operates automated crawling and analysis systems to continuously update their threat database.
A Prebytes flag propagates into security products that consume their threat feeds. Affected organizations see your domain blocked in their web filtering infrastructure, often without any visible indication to end users beyond a failed connection.
Common causes
From our own case data
Not enough data yet for median days to removal, removal success rate, most common reason and last delisting date.
We have not handled a Prebytes removal case yet. We only show a removal figure once we have at least 5 cases.
Removal at a glance
Last updated
Complete removal guide
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
Email hello@prebytes.com. Subject: "False positive: example[.]com" plus your reference. Plain text, no links or attachments, domains defanged. Give the URL(s), VirusTotal label, what the site does, why the verdict is wrong and what you fixed.
Use both channels. Use the PREBYTES removals help center at https://www.support.prebytes.com/helpcenter/removals/. Help-desk portal; you may need to sign up for a free portal account. Enter the exact URL(s), pick the correct category if asked and say why the verdict is wrong. Save the confirmation or ticket number.
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
The evidence checklist, follow-up routine and checks after removal are the same for every vendor. We keep them in one place so this page can focus on what is specific to Prebytes.
Read the VirusTotal false positive guideFAQ
We check that your site is clean, send Prebytes the evidence it needs through its official channel and follow up until the flag is gone. You only pay once the removal is confirmed, and the full process for 90+ vendors is explained on our website blacklist removal page.
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