Sophos flagged your domain. Our experts handle the removal.
About the vendor
Sophos is a UK-based cybersecurity company with endpoint protection, network security, email security, and managed detection & response products deployed across millions of businesses worldwide. SophosLabs is their threat intelligence arm, continuously processing telemetry from millions of endpoints to maintain URL reputation, domain classification, and threat intelligence. Sophos products include Intercept X endpoint, XG/XGS Firewall, and Sophos Email, all powered by SophosLabs intelligence.
Sophos products protect millions of business endpoints and networks globally, with particular strength in mid-market and enterprise organizations. A SophosLabs flag blocks your domain across all Sophos-protected endpoints and firewall deployments simultaneously, often with no manual review required before the block is applied.
Common causes
From our own case data
Based on 17 removal cases we handled. We only show a removal figure once we have at least 5 cases.
Removal at a glance
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Complete removal guide
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
Email url_review@labs.sophos.com. Required subject: the defanged URL itself, e.g. "hxxps://example[.]com/path". Plain text, no links or attachments, domains defanged (hxxp/hxxps and [.] in place of dots), one URL per email. In the body give the VirusTotal label, what the site does, why the verdict is wrong, which category is correct and what you fixed. Email is the submission channel for non-customers. Non-customers usually get no reply.
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
This step works the same way for every vendor, so the full instructions are in our VirusTotal false positive guide. Read the full step
The evidence checklist, follow-up routine and checks after removal are the same for every vendor. We keep them in one place so this page can focus on what is specific to Sophos.
Read the VirusTotal false positive guideFAQ
We check that your site is clean, send Sophos the evidence it needs through its official channel and follow up until the flag is gone. You only pay once the removal is confirmed, and the full process for 90+ vendors is explained on our website blacklist removal page.
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