What is a false positive on a security vendor blacklist?

A false positive is when a security vendor such as Google Safe Browsing, VirusTotal, Fortinet FortiGuard, or Sophos incorrectly classifies a legitimate domain as malicious, phishing, or spam. This triggers browser warnings, firewall blocks, and email filtering that prevent users from reaching your website — despite no actual threat being present.

How do I remove my domain from a security blacklist?

Each security vendor has a different false positive submission process. You must identify the correct channel, prepare evidence of legitimate domain use, submit a formal delisting request, and follow up persistently. BrandsDefender handles this entire process across 87 vendors including Google Safe Browsing, VirusTotal, Fortinet, Sophos, Kaspersky, and ESET.

How long does domain blacklist removal take?

Most false positive delistings are resolved within 24–72 hours. Google Safe Browsing typically responds within 24 hours of a correct review request. Fortinet FortiGuard and Sophos usually respond within 48–72 hours. Complex cases involving upstream feed propagation can take up to 7 days. BrandsDefender's average resolution time is 48 hours.

What is the no cure, no pay guarantee?

BrandsDefender only charges for confirmed successful delistings. If a security vendor refuses to remove the flag despite our best efforts, you pay nothing for that case. This applies to both one-time cases and subscription plan case credits.

Which security vendors do you handle delisting from?

BrandsDefender handles delisting from 87 security vendors including Google Safe Browsing, VirusTotal, Fortinet FortiGuard, Sophos, Kaspersky, ESET, Bitdefender, McAfee WebAdvisor, Cisco Talos, Symantec/Broadcom, Webroot BrightCloud, PhishTank, URLhaus, Netcraft, MalwarePatrol, Sucuri, and many more.

Why does AILabs / Monitorapp matter for my global traffic?

AILabs contributes scanning results directly to VirusTotal. When they flag your domain, it appears as a detection in VirusTotal's URL report, which is used by many other security vendors as a signal — amplifying the impact of a single listing.

Can I submit a delisting request to AILabs myself?

AILabs does have a feedback mechanism, but it is primarily in Korean and requires specific technical evidence. Our team has the language and process knowledge to navigate their dispute channel effectively.

How long does removal take?

Most cases are resolved within 24–72 hours. Complex cases involving upstream feed propagation can take up to 7 days. We keep you updated throughout.

What is the no cure, no pay guarantee?

If we can't get your domain delisted, you pay nothing. We only charge on confirmed removal.

What if the same vendor re-flags my domain?

If the same vendor re-flags within 30 days of confirmed removal and nothing changed on your side, we handle the re-submission at no extra charge.

Do you need access to my website?

No. We work entirely through vendor channels. You just provide your domain and any context about recent changes.

Security Flag Detected

Remove Your Domain from AILabs / Monitorapp

AILabs / Monitorapp flagged your domain. We handle the delisting.

Read DIY Removal Guide

Response time: 2-7 business days

Difficulty: Moderate

No cure, no pay

About the vendor

What is AILabs / Monitorapp?

AILabs, operating under the Monitorapp brand, is a Korean cybersecurity company specialising in web application firewalls and AI-based content analysis. Their AICC (AI Content Control) platform categorises and blocks URLs across Korean enterprise networks, government infrastructure, and major ISPs. AILabs also contributes to VirusTotal's URL scanning, making their flags visible internationally and feeding into global security reputation systems.

A flag from AILabs / Monitorapp can block your domain for users across Korean corporate networks and government systems. Because their data feeds into VirusTotal and partner products, the listing can also affect your domain's global reputation score.

Common causes

Why was your site flagged?

A URL pattern on your domain matched known phishing page templates
Your domain appeared in a Korean or APAC regional threat intelligence exchange
Monitorapp's WAF signatures detected suspicious request patterns linked to your domain
A reported incident in the Korean cybersecurity community cited your domain
Your site shares infrastructure with a domain flagged in Korean threat databases

Complete removal guide

How to remove your domain from AILabs / Monitorapp

Follow these steps to submit a false positive report yourself. This is a complete, expert-level walkthrough of the AILabs / Monitorapp delisting process.

Expected time: 2-7 business daysDifficulty: ModerateAccount required: No

What you will need

Domain URLClean scan resultsBusiness descriptionOwnership verification

Confirm AILabs / Monitorapp is flagging you

Scan your domain on VirusTotal.com and check whether AILabs / Monitorapp specifically shows a detection. Note the exact classification label (phishing, malware, suspicious, etc.) — this determines which submission path to use and how to frame your evidence.

Thoroughly audit your website

Before claiming a false positive, verify your site is genuinely clean. Check for injected scripts, compromised plugins, hidden iframes, unauthorized redirects, malicious file uploads, and outbound links to flagged domains. If your site was genuinely compromised, clean it before reporting to AILabs / Monitorapp.

Check your source code, server access logs, CMS plugin list, and all third-party scripts. A single overlooked compromise will cause your dispute to be denied.

Gather supporting evidence

Collect clean scan results from other major security vendors (Google Safe Browsing, VirusTotal aggregate), screenshots of your legitimate content, your business registration details, domain WHOIS history, and documentation of any recent security hardening measures.

Submit a false positive report to AILabs / Monitorapp

Visit AILabs / Monitorapp's official false positive or dispute submission portal. Provide your domain URL, explain your business purpose, describe why the flag is incorrect, and attach your clean evidence. Use a professional email address matching your domain for implicit ownership verification.

Response times vary by vendor. AILabs / Monitorapp typically responds within the stated timeframe if your submission is complete and well-documented.

Track your submission and follow up

Save any ticket or reference numbers provided. If you haven't received a response within the stated timeframe, follow up politely referencing your original submission. Re-check VirusTotal after receiving confirmation to verify the flag is cleared.

Verify removal and monitor for recurrence

After confirmation, re-scan your domain on VirusTotal to verify AILabs / Monitorapp's detection is cleared. Set up ongoing monitoring to catch any future flags early — recurrence within 30 days is common if the underlying trigger isn't fully addressed.

What happens after removal

Once AILabs / Monitorapp confirms removal, the update propagates to all their products and any downstream consumers of their threat data. Propagation typically takes 24-48 hours for full global coverage. VirusTotal results update on the next rescan.

Want this handled in 24-72 hours instead?

Our team has resolved thousands of AILabs / Monitorapp flags. We know the fastest paths, the right contacts, and exactly how to document your case.

Expert knowledge

Pro tips & common mistakes for AILabs / Monitorapp removal

Pro tips

Submit from a professional email address matching your domain — this implicitly proves ownership and gets faster processing.
Include clean results from other major vendors to demonstrate the AILabs / Monitorapp detection is an outlier.
If affected customers report the block, ask them to note the exact error message — this helps identify the specific product flagging you.
After clearance, request a fresh VirusTotal rescan to update the aggregated results immediately.

Common mistakes to avoid

Submitting before fixing genuine issues — vendors re-scan during review and deny requests for actually-infected sites
Using generic email addresses (Gmail, Yahoo) instead of domain-matching professional email
Providing vague explanations like "my site is legitimate" without specific evidence or business context
Not checking all URL variations (www vs non-www, HTTP vs HTTPS, specific paths vs root domain)
Resubmitting too frequently before the stated response time has elapsed

Our service

Or let BrandsDefender handle AILabs / Monitorapp for you

Skip the research and back-and-forth. Our experts resolve AILabs / Monitorapp flags in an average of 24-72 hours.

Submit your case

Tell us your domain and the flagging vendor. We review the listing and confirm it qualifies for removal.

We handle the dispute

Our team prepares the evidence package and submits a formal delisting request through the correct vendor channel.

Confirmed delisting

We monitor for confirmation and notify you when the flag is cleared. You don't pay until we succeed.

Pricing

One-time case or ongoing protection

Fix the immediate AILabs / Monitorapp flag, or protect your domain across all 87 vendors we support.

One-Time Case

€39/ vendor

Remove your flag from AILabs / Monitorapp specifically. Pay only on success.

Questions about AILabs / Monitorapp delisting

Ready to remove your AILabs / Monitorapp flag?

Our team starts within hours. You only pay when the flag is confirmed cleared.

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